E-mail Orders Orders should be sent to orders@americanna.com. Vector artwork should be sent to art@americanna.com. Also, please send a .PDF or .JPG of the artwork to both email addresses.

Samples (Random or Blank) Samples are sent at no charge via first class mail. With your shipper number, we can ship via FedEx or UPS. Any requests received after 3:00pm EST will be processed the next business day. Send requests to samples@americanna.com.

Standard Production Time 5-7 business days on catalog quantities with a 1-color, 1-position imprint. *Production time begins the first working day after receipt of your complete order. All other orders for catalog quantities will ship in 7-10 working days. Important: An order is not considered complete until we have received both your purchase order and artwork. If a paper proof is requested, production time will not begin until we receive approval.

Rush Service The rush service is dependent on inventory and production capabilities. Please contact the customer service team prior to sending your order to reserve the rush service. Free 24-hour rush service is available for quantities of 2,000 pieces or less with a 1-color, 1-position imprint and Full Color orders of 500 pieces or less with a 1-position imprint. A complete order must be received by 10:30am EST with 24hr rush requested, proof waived, and print ready artwork.

Acknowledgements All orders are acknowledged via fax/email. Please read the acknowledgement carefully! Orders are processed according to the information provided. You will also receive a faxed or emailed shipping acknowledgment the day your order ships. 24 hour order status and package tracking is available on our website, www.americanna.com.

Proofs

Emailed / Faxed Proofs One emailed or faxed proof is available at no charge upon request. Additional paper proofs are charged at $10.00 (g) each. Production time does not begin until proof approval is received. Online Proofs Online proofs are available 24 hours a day on our website, www.americanna.com. Proofs are available within 1-2 days of receipt of order and will remain online for 14 days. Online proofs are free to view. Important: We do not hold your order for approval of the online proof. Any changes to online proofs will incur a $60.00 (g) change of copy charge, if copy has been processed. Virtual Proofs We can provide a digital image of your imprint on any of our products. There is no charge for this service. Send detailed request with usable art to art@americanna.com. You must provide print ready artwork. Any art that requires retouching is subject to art charges. Preproduction Product Proofs A physical product proof is $60.00 (g). Production time is increased by the time required for proof approval. Speculative Sample A spec sample can be ordered for $60.00 (g). Submit request as a purchase order via email to orders@americanna.com and your artowrk to art@americanna.com.

Product Pricing Our catalog prices, plus the set-up charge, include a 1-position/1-color imprint.

Blank Stock While our prices include an advertising imprint, as a courtesy to clients, all products may be purchased blank at the end-quantity price. Catalog minimum quantity is required.

Combination Pricing Save money on two or more products for the same customer, shipped to the same location. Simply mark "Combination Pricing" on the order(s). The individual products will be produced at the total-quantity prices. Combination pricing cannot be used with other offers.

Repeat Orders Please include your previous order number, our job number, and date. We maintain order information for two (2) previous years on most standard products. The set-up charge for repeat orders is $20.00 (g) using the EXACT same copy on the EXACT same product. All other standard charges will apply, such as second location set-ups and any additional color run charges.

Change of Copy / Change of Imprint Color Each change of copy and/or change of imprint color MUST MEET the catalog minimum quantity. The charge for each is $60.00 (g).

Less Than Minimum Half of the catalog minimum is allowed with an additional charge of $60.00 (g).

Overruns and Underruns We reserve the right to overship or undership by no more than 5% of the quantity ordered. For exact quantity orders, please add a $15.00 (g) charge. Applies only to catalog quantities.

Second Side Imprint Second side imprints are available on Vinyl, Cork, Shammy, Recycled Rubber, and Sponge. Add the applicable set-up charge and any additional running charges.

Shipping Customer supplied labels cannot be used. Shipment is FOB MA factory. We are not responsible for delayed shipments when given to carrier on time. Unless a carrier is specified, we will ship best way based on time, destination, and weight.

Shipping & Service Charges Drop or Split Shipments: $10.00 (g), first location is free. Incorrect Address or Redirection: $20.00 (x) per box.

Returns Returned merchandise will not be accepted without prior approval. There is a 20% restocking charge for blank stock. All returns must be approved and made within 60 days of the original ship date.

Canceled Orders Prior to production, there is a $50.00 (x) charge if copy has been processed. After production, merchandise is billed.

Artwork We require one of the following: Camera Ready Art Clean, crisp, black and white art printed at 600 dpi or greater on white paper. For multi-color artwork, please provide camera-separated artwork. Non-separated artwork will incur art charges. Electronic Art Providing print ready vector art will result in a higher quality finished product and can also reduce your setup costs. A common program used to create vector art is Adobe Illustrator. Files created in this program should be saved with file extensions such as: .eps, .ai, and .pdf with all text converted to outlines. Typeset Copy Your price includes up to four (4) lines of typeset text at no charge. Additional lines are subject to art charges.

Emailed Artwork Please reference your PO number and company name in the subject line and email artwork to art@americanna.com.

Standard Type Styles We have hundreds of type styles available to us. Please let us know what style you are looking for and we will review our database to match it.

Art Charge Any art that requires retouching will be billed at $50.00 (x) per hour with a minimum charge of $25.00 (x).

Standard Imprint Colors Due to different materials and different background colors, the imprint colors below are shown only as a representative sample. We cannot guarantee an exact match when printing 4-Color Process.

Color Matching We can not guarantee an exact PMS color match or digital CMYK color match because of the variations in the material being printed. We will come as close as possible when matching specified colors and recommend pre-production proofs for orders with color critical artwork. There is a $60.00 (g) charge for printing non standard ink colors.

Catalog Pictures The artwork, designs, and logos displayed in this catalog are only representations of the products and imprinting methods available. They donot represent that the products are endorsed by or produced for the oweners of the artwork, designs, or logos.